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Returns Policy

FREE DELIVERY ON ORDERS OVER £30

DISCREET PACKAGING

TRACKED DELIVERY

100% MONEY BACK GUARANTEE*

Returns Policy

RETURNS AND REFUNDS


At foreverpleasures we want you to have fun and be completely satisfied with your purchase, when you buy from us and create a foreverpleasures account you will qualify for a full 12 month guarantee.


If you don't create a foreverpleasures account when you order you will have 30 days from the day you receive your goods to change your mind and return your purchase, 30 days to return faulty items.



RETURN OF FAULTY GOODS

We offer a one year warranty, if the item develops a fault within three months we can offer a refund or exchange, after three months it is exchange only.


If a product is defective please explain the fault in the returns form and submit (link to returns form under customer service) return it with its original box with all the manuals and accessories for a full refund or replacement. If the item is defective in the first month of purchase email us (sales@foreverpleasures.co.uk) we will then provide you with our freepost address. (Please note freepost is for UK customers only)


RETURNS ADDRESS

Foreverpleasures

PO Box 228, Hitchin, Herts, SG4 OWW.


All items that are returned as faulty must be thoroughly cleaned before returning. For reasons of hygiene any item returned in a dirty condition will not be checked and the returned item will be refused. Postage back will have to be paid by you at a charge of £3.50 plus v.a.t.  


RETURN OF NONE FAULTY GOODS


Due to the obvious health and hygiene implications with adult goods they must meet the following conditions.


The goods must be unused.


The goods must be returned in original condition and packaging.


Goods that are not heat sealed in the box are non refundable and non exchangeable


Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.


The goods must be received back within 30 days from the day you received the order.


When ordering lingerie you are of course able to try this on for size but please wear your own underwear underneath as we will not be able to accept soiled or damaged items of this type for a refund or exchange, don’t forget to retain the original packaging otherwise we will not be able to accept your return.


PLEASE NOTE


We recommend you to send returned goods using recorded delivery as we cannot be held responsible for any loss of your parcel on the way back to us.